AI applied to the public sector:
Less bottlenecks.
Better services.
Transform internal processes with AI for local councils with safe, explainable pilot projects adapted to the European legal framework.
Why does it cost so much?
advance?
The same pattern is repeated in most local administrations: slow processes, accumulating bureaucratic burdens and outdated human resources working with outdated tools. The result is backed-up citizen services, delays in processing files, and overwhelmed teams.
- Files that accumulate for weeks before it was resolved.
- Manual drafting of minutes, documents and minutes that take hours.
- Citizen services are overwhelmed with repetitive questions.
- Lack of specialized personnel in digitization and new technologies.
- Risk of non-compliance with new regulations (AI Act, ENS, GDPR) European.
Service objectives: What we aim to achieve with AI for local councils
Reduce administrative processing times.
Automate mechanical tasks without losing human control.
Comply from day one with AI Act, GDPR and ENS.
Improve citizen satisfaction with procedures and services.
Free up time for technicians and officials for higher value tasks.
Reducir los plazos de tramitación administrativa.
Automatizar tareas mecánicas sin perder control humano.
Cumplir desde el primer día con AI Act, RGPD y ENS.
Mejorar la satisfacción ciudadana en trámites y atención.
Liberar tiempo de técnicos y funcionarios para tareas de mayor valor.
How we determine what AI you need and how we make it work
Our Ruta R&R methodology, in its Intelligent AI Integration module for municipalities, serves to identify accurately determine which tools your business needs to move from slow tasks to agile processes, incorporating AI only where it will have the greatest impact on your day-to-day operations.
This is how we proceed:
- Process and time analysis – Quick audit of 3–5 key areas (marketing, customer service, operations, administration). Measurement of times and points of friction.
- AI Opportunities Map – Identification of tasks that can be automated or accelerated. Prioritization by impact, cost, and ease of adoption.
- Selection of tools – Comparison of options (free, low-cost licenses, and professional). Recommendation of the 2–3 best fit.
- Lightweight implementation – Basic configuration and adaptation to current processes. Simple integrations (no custom development).
- Training and adoption – Hands-on session with the team. Personalized guides and tutorials.
- Escalation plan – Recommendations for expanding use cases in the future.
Use cases ready to activate
Administrative Co-pilot
- Draft minutes, reports and documents.
- Auditable templates and prompts.
- Mandatory human review.
Triage of instances
- OCR + automatic classification.
- Routed to the correct drive.
- Logs and human validation.
Extraction in files
- Key field detection.
- Completeness checklist.
- Alerts for missing documents.
Automatic minutes
- Transcript and summary of meetings.
- Agreements and responsible parties identified.
- File with traceability.
Assisted citizen services
- Closed-base FAQs.
- Safe and controlled responses.
- Referral to a human agent.
Productivity dashboards
- KPIs for internal deadlines and SLAs.
- Clear visualization of the backlog.
- Before/after comparison.
Why choose us over traditional consultancies or AI integrators for city councils?
| Traditional consulting firm | AI Integrator | Star signing from within | Direction & Results | |
|---|---|---|---|---|
| Initial approach | ⚠ Standard document and sessions | ⚠ Partial applications (marketing) | ⚠ Partial vision | ✔ Analysis + training adapted to processes and equipment |
| Delivery speed | ✘ Slow | ⚠ Media | ⚠ Variable | ✔ Discharge (4–6 weeks) |
| Depth of analysis | ⚠ Media | ✘ Low | ⚠ It depends on the profile | ✔ High (structured method with a focus on applicable AI) |
| Objectivity and independence | ⚠ Limited | ⚠ Limited | ✘ Null | ✔ Total, with a cross-cutting vision |
| Applicability of the solution | ✘ Low | ⚠ Media | ⚠ Variable | ✔ Executable processes + tools + skills |
| Scope in automation with AI | ✘ Residual | ✔ Effective | ⚠ Limited | ✔ High: time saving and error reduction |
| Impact on productivity | ✘ Low | ⚠ Media | ⚠ Limited | ✔ High: immediate and measurable improvements |
Validation and
guarantees
AI Act (EU)
- Risk and use assessment.
- Transparency and records.
- Auditable documentation.
GDPR / AEPD
- DPIA prior and minimization.
- Data in the EU and clear retention.
- DPD involved from the beginning.
ENS / ENI
- ENS security controls.
- Interoperable metadata and formats.
- Traceable identities and logs.
Traceability
- Auditable prompts and templates.
- Human supervision at critical points.
- Before/after report and scaling plan.
Lo que dicen quienes han trabajado con nosotros
Don't let your municipality fall behind.
With AI in local councils, it's already starting to take advantage of it.
We suggest starting with a limited, measurable, and safe pilot program. In less than three months, you’ll see real improvements in productivity and citizen service.
Do you have any questions or a case you’d like to share?
Fill out the form and you We will respond in less than 48 hours.
Our way of understanding consulting
In Direction & Results we believe that the AI in city councils And for public administrations, it’s not about trying every tool on the market, but about applying those that truly resolve bottlenecks and improve citizen services. We analyze the operations of each institution to identify where the Artificial intelligence in the public sector can generate immediate change, either in the automation of administrative procedures, citizen services or internal management.
The administrative modernization with AI It frees up working hours, reduces errors, and increases productivity without disproportionate investments or endless projects. We design AI pilot projects for public administrations For 90 days, we select accessible solutions and support the teams so they can use them autonomously and safely.
Our goal is for AI applied to institutions to be not a passing experiment, but a real benefit for citizens. We adapt each project to the reality of your municipality and measure the impact with clear metrics: reduced timelines, decreased backlog, and improved efficiency. AI in citizen services.
Furthermore, we work with an AI Act compliance approach in institutions: we conduct prior DPIAs, ensure data residency in the EU, and guarantee traceability. In this way, each action not only contributes to efficiency but also strengthens transparency, prepares the administration for the future, and consolidates its position in the face of new regulatory and social challenges.
